The training class (all six of us) spent the second half of the shift listening in to the calls taken by Customer Service, to observe just how the agents on the floor use the systems available as well as take note of the types of calls we’re expected to received once our training is done. The experience was… interesting to say the least. For one, being a customer service representative seems to be magnitudes more stressful than what we get in our department (thirteen to seventeen calls on queue is normal?!), especially since I don’t think I’ve ever heard a customer call who wasn’t upset in some way. Not only that, but the pay in return for what amounts to night after night of frustration isn’t really that big. I mean, what is the company thinking?
And they’re still not hiring more agents to make up for the difference? Really?
It’s starting to look like bad decisions lumped over already bad management decisions. No wonder many of the full-timers have jumped ship already; not only are they (criminally, in some people’s opinions) underpaid, they’re overworked as well, on top of added responsibilities that were never on the contract to begin with. Makes you really wonder…
Ach. I‘m really in no opinion to complain. Low pay and stupid corporate decision-making aside, one has to recall that this is the only company offering part-time work with a schedule amenable to my class schedule. So I’ll just have to stay for the long run, at least until I can find an alternative that also allows me to keep going to school on Saturdays.
As for the stress, well, there’s always my hobbies to release all that pent-up frustration, right? Speaking of which…
Yeah, not the best, composition-wise, but it’s something. Again, I’ve hit the phase that I’ve always had difficulty with (which is, to say, Shading and Highlighting), but while it’s not getting any easier, I’m getting through it quicker (only to get stuck at blending and effects, ahaha).
And now before I go, an awesome AWESOME remix of Connect: