The day went by pretty much as expected for a Sunday, which is to say that the first half of the shift was surprisingly stress-free. For some reason I was off the CS queue, which was very much welcome, though being stuck with merchant calls and membership calls still wasn’t easy.
Things only started to get exhausting again once the majority of those on the early-morning shift started to log off in waves. From ten onwards, the volume of the queue gradually increased, proportional to how many people were left taking calls. By around eleven, there were just five CS people taking in calls, and two of us on the merchant side. This meant that we were taking in the overflow from customer service, on top of the merchant and membership calls we’re expected to answer.
This peaked around eleven thirty, when my companion logged out for her forty-five minute lunch break. All of the sudden I was left flying solo for both membership and merchant lines. It’s one of those times where I cursed whoever thought it was a good idea to cross-train us part-timers for CS, yet didn’t have the CS people to cross-train in merchant functions.
I literally had seven calls waiting on the merchant queue, and around five in the membership queue. Given the higher priority given to the membership queue, I couldn’t see to those merchant calls waiting, and as each membership call takes on average two to three minutes, I couldn’t go through the membership queue as fast as I’d like. Inevitably the numbers on the merchant side started dropping, meaning the store clerks on the other side lost patience and just hung up… which means lost calls, that in turn will affect our performance rating for the day. Not cool at all.
This went on for as long as my teammate was out on her break. Stressful? You bet.
Thankfully when my companion returned things returned to somewhat manageable levels, and stayed that way until the end of the shift. Amen, hallelujah, and peanut butter.
It rained again late this afternoon, but this time around it persisted until I came back from church. As a result the temperatures eased up somewhat, and whats more the humidity isn’t as overbearing as it was earlier. I’m not sure if it’s enough to sleep comfortably tonight though without having to turn on the A/C. I’ll just have to see, I suppose.
Oh yeah, I was reminded that, all of a sudden, it’s just five days or so away from my next payday… which means the end of summer, technically, is again fast approaching for me. Damnit. I better write something before the heat gets replaced by rainy days by the dozen… Kind of hard to write something about summer during summer when all of a sudden, it’s over. Mmph.