So I’ve been taken off the Merchant and Membership queue, and now placed on the CS queue for the next stage of monitoring. Still not out of the woods yet, as this is likely the most crucial part of the evaluation.
Kept being put on coaching by the Team Coach though, just to make sure I don’t screw up. Also had to take a refresher course on not only Walmart, but general CS.
That said, this means that, while the start of my mornings are going to be call-heavy for the duration, come around noon, the calls stop. It’s enough incentive, I suppose, as two-to-three hours free of calls is a whole lot of time to do what I want.