Somehow managed to make it to the end of the week, but as usual I’m questioning whether or not what I’m doing is even worth it anymore. The fact that I’m stuck taking Walmart calls aside, there’s are newer unwanted developments as far as the company I work for is concerned.
Now I don’t think I’ve mentioned this before, but whenever our Walmart CS rating starts to plummet, management usually announces so-called “Critical Work Days”, meaning that for the duration of those, one can’t risk going absent or risk being given not just a written warning, but a final written warning. And guess what happened again this month? Our Walmart scores start to free-fall, primarily due to the fact that the people who’re supposed to be handling them… aren’t coming in anymore.
Not that I can blame them. Ninety-percent of the calls we get from Walmart are basically complaints, and what’s more, there’s literally nothing we can do for the callers at times — we read them a spiel, and that’s it.
Anyway, it was announced that it would be a Critical Work Day everyday until the end of March, and what’s worse, all leaves were called off. Obviously this didn’t make many people happy and, ah, you have the situation that I have to look forward to everyday now: a backed up queue, with few people left to actually answer the calls.
And then on the heels of this, management decides to add just another new “development”: a compressed workweek, where agents theoretically get more days off, but in return for squeezing all of their work hours into as few days as possible. And take note, the memo they had us read (and wanted us to sign afterward to show our agreement) said that twelve hours were not a possibility at all, but a certainty.
You can guess that I wasn’t one of the people who signed. It’s just stupid, and what’s more, it both defeats the purpose of being a part-time employee to begin with.
Depending on how the management reacts to my little bit of defiance, well, that might just be the straw that breaks the camel’s back, right there.