When You Trip, Get Up Again

As I feared, the review that happened on Thursday was an abject failure, and was enough to drop me to yellow status. This means that I don't get any bonus for the month, which is really painful as without the bonus my pay isn't really that big to begin with. This does mean that I have … Continue reading When You Trip, Get Up Again

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And Now I’m More Worried

I wouldn't exactly call it a fiasco, but the fact is I didn't have any great calls last night. And given my team lead's pattern of picking calls that average five to nine minutes in length, that means I'm going to have issues. Buh. I'll have to chalk it to experience and then focus on … Continue reading And Now I’m More Worried

A Reminder To Be On My Toes

I received my first phone review for the week last night, and while it isn't included in the stack rack computations, it's just another reminder of the "you didn't do anything wrong, but you didn't do more" mindset of the people back at Minneapolis. By all measures it was a great call... except that there was … Continue reading A Reminder To Be On My Toes

That End-Of-The-Month Pressure Strikes Again

Of course, our team lead just had to tell us that we had three more phone reviews incoming over the course of the week. As if some of us didn't already have enough pressure, especially for those of us who've already incurred errors for the month. Hmph. In any case, it's just another reminder for me … Continue reading That End-Of-The-Month Pressure Strikes Again

It Was Kind Of A Good Start

I don't want to jinx the rest of the week by saying this, but last night's shift was sort of okay. No escalations, though because our team lead and his assistant weren't on the floor for most of the night, I did have to call the coaching queue for a few niggling issues. I'm kind … Continue reading It Was Kind Of A Good Start

Going Into The Week A Little Wary

With the error I incurred at the end of last week, I'm a bit wary as I prepare for work, as it's the little mistakes that I often get the worst scoldings at the office. *sigh* It's another thing I have to improve upon, avoiding the little mistakes I mean, so I could also work on … Continue reading Going Into The Week A Little Wary

Those Little Formalities Out Of The Way

Kantai Collection's drop RNG seems to have given me a bit of a break this morning, as I managed to get Okinami on my third run into E-2. This, coupled with the fact that I got Umikaze yesterday after an afternoon's worth of farming, meant that for me, the Winter 2016 in-game event was officially … Continue reading Those Little Formalities Out Of The Way