A Bit Surprised, Myself

Since we didn’t have an pre-endshift coaching period, many in the team today experienced calls that extended them far beyond the scheduled exit times. Sad to say, I was one of these unfortunates, with my last call balooning into an hour and a half plus monster that even one of my mentors was hard-pressed to resolve, and was forced to schedule a technician dispatch to do something about it. It was frustrating, to say the least.

Needless to say, I was in no mood to even eat once I got home. I got changed, turned on the a/c (it was warm as usual), and turned on the tablet to some youtube videos, and gradually fell into an exhausted slumber.

And that call technically isn’t done, since we have to call the same customer back to assure her that, yeah, a technician’s on the way to help her out soon. Ugh.


One thought on “A Bit Surprised, Myself

  1. Welp. Reading this reminds me of my own terrifying experiences over the phone. I had a spat with a customer who’s obviously being unreasonable. My voice started to sound a pitch higher loud enough to get the attention of those sitting near me.

    May it’s with my personality but getting so much exposure with stressful calls, stats pressure, and whatnot has made me immune to DSATs and the like. Whenever I get one, I just shrug it off with a joking remark.

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