Not Exactly The Best Of Starts

The first shift we had after 2.0 training wasn’t exactly the best. Not only did we not have any access to the new systems we trained for yet, about two hundred agents — myself included — lost all access to our remote systems for about two hours. In my case, it was a bit embarrassing too, as it happened in the middle of a call. Ugh.

I’m kind of hoping that the Tuesday shift goes a little better. At the very least, they should give us the one hour terminal briefing time at the end of the shift we were supposed to get for the week. While the one hour we get at the start of the shift is all good and well, we’re not exactly putting it to good use because of the lack of access we have to said systems.



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