A Lot of Life Changes

July 27, 2017

Hey there, it’s been a while since I last posted anything. Suffice to say that I’ve been going through a lot over the last few months, and I couldn’t find the time to update my journal. Real life.. Tends to do things, and mine I felt got extra busy really quick.

So lets see… I got hospitalized several times for various muscle spasms in different parts of my body, had some of my loved ones get hospitalized, celebrated a birthday, and got married.

And yes the latter on the same day.

Funny how things worked out, eh?

But can’t really enjoy the honeymoon just yet as it’s back to work for me. Such is life.


Hooked, Lined, And Sinkered

October 7, 2015

Source: Hooked, Lined, And Sinkered


Daily Setup, Abbreviated

January 7, 2015

Yeah, waking up early every other day to head to the office is definitely going need getting used to.  I managed to prepare for today somewhat by skipping out on playing World of Tanks this morning, which means that coming into the afternoon I’ve managed to get enough sleep.  So I’m not feeling sleepy or anything, though in the down side I’m forced to move everything I usually do during the early evenings up.  Ugh.

That, and the early schedule makes it far more likely for me to run into the ridiculous lines at the MRT station that pop up during the rush hours.  

Yesterday’s shift wasn’t too bad, though the schedule submission function we usually use to turn in our attendance records is still on the fritz.  That’s one thing I hope to find fixed once I get to the office, as if I don’t get to submit mine, I won’t get paid on the fifteenth.  Blah.

Anime Watched: Seitokai no Yakuindomo S2 OVA 2, Yuri Bear Storm.

 


Aches And Pains Into The New Year

December 30, 2014

As I was informed that the MRT might be ending its service early today, I’m up and awake much earlier than usual. Obviously it means that I’m going to have to finish everything I usually use the early evening to do (like bath and dinner).

Yesterday’s phone lab was a bit of a shock, as the training queue was ridiculously packed, which shouldn’t really happen.  Even our supervising coach from the US, Mitch, was perplexed by how busy that workday was, as apparently the queues were stacked system-wide. This jam-packed queue resulted in my final call of the day, a simple enough transaction which was supposed to be me processing a redemption of a client’s money market account in full, turning into an hour-long call because we had to wait on hold to conference with the Service department, who had the capability to have the address-on-record updated (something I can’t do).

Then they dropped us.  Thankfully the Service Expert queue wasn’t so packed, and we were able to resolve the transaction much more smoothly after that.  Still ended up making the call last for fifty-seven minutes.  Sheesh.

This meant of course that my lunch had to be adjusted, and needless to say I spent that hour in a corner of one of the floor’s sleeping areas trying to get some shuteye.When I finally came back, I didn’t even have to log in anymore, and just went straight to our usual team conference call with Mitch.  After that, it was a security awareness meeting along with the Riverside Annuities regulars, which was followed immediately by the end of the shift.

Which mean logging off and going home, only in my case I had to run back into the office after I remembered that I had forgotten my Starbucks tumbler on one of the pantry’s tables.  Boo.

Really have to get some cleaning done before the New Year, as my room is definitely a mess and needs a good dusting, but the aches in my palms, well, they’re starting to get much more noticeable. I really need to find a day or to and spend it far away from computers, and just lie down and rest completely.


Slept Through Christmas Day

December 25, 2014

That’s right, I slept through Christmas Day.  Admittedly it was mostly my fault, as by the time I went to bed at one-thirty in the afternoon I’d spent the whole morning (from the time I arrived at around six) playing video games. So when I did go to bed… well it’s no surprise I slept straight until eleven in the evening.

Oh well. It was a holiday anyway.

And tomorrow? Ah I’m going to be on leave (though unpaid), where I’ll accompany the family to the resort where my cousin will get married at. Going to stay there overnight, which takes away the hassle of going to Cavite in the wee hours of the morning just to get to the wedding on time (had I not taken the leave).


On The Lip Of The Precipice Once Again

November 19, 2014

Well here I am, about two days away from the series 63 exam, and still not feeling altogether confident at my chances.  I seem to be doing better with regards to the practice exams, but as was evidenced by the performance of my classmates during the previous series 6 exam, doing good on the practice exams doesn’t necessarily carry over to the actual test.  Which is why I’m going to have to continue focusing on building up my core knowledge until the very last moment.

That said, for those taking the exam on Friday, we have tomorrow off to relax a bit, so I suppose I can review for the first half, then just rest during the second half.  No sense stressing myself out even more than I already am, ahaha.

In any case, the itinerary for us will be more comprehensive exams, and maybe mastery exams if possible.  It’s going to be also technically the last time the class will be together, as from Monday onward we mutual fund folk will be engrossed in Product Training. Buh.

First thing’s first though: passing the exam on Friday. Yeah.

Oh, and since I had money again, I tried giving my dentist a visit… only to find that she wasn’t in. At least I was able to get her phone number, and hopefully I can get an appointment tomorrow to not only have my teeth cleaned (after months!) as well as have my retainers adjusted again.

 


A Shift’s Worth Of Heck

April 8, 2014

Ah, yeah.  Today was pretty bad.  

Just how bad?  

Well, when I arrived at the office, there was around fifty calls waiting, and around thirty of those were Walmart calls.

And that number simply did not end, and it was more or less nonstop calls until four minutes to eleven (which incidentally was my scheduled lunch break for the day), and only then did I finally get any kind of merchant or membership call.

This is seriously bad.  And as expected, management’s reaction to this crisis… was to turn the whole of April into a “Critical Work Month”, meaning any absence results in a final written warning (!!) and all leaves were cancelled.

I’m not sure how the management let things escalate like this, but I suppose that’s to be expected when they blithely ignored the fact that the CS side had been shedding agents at an alarming rate, and there are simply too few cross-trained agents (like myself) to pick up the slack anymore.  And what’s worse, since me and the other cross-skilled agents were virtually put on CS duty for the whole morning, there was no one to take in the calls merchant side of things.  Which will obviously lead to the service scores tanking… because the people who’re supposed to answer that queue were forced to help save the CS side’s service scores from tanking.

It’s a downward spiral, I’m telling you.  And I’m not really sure how long I’m going to last if things continue at this rate.

And yes, I took a nap as soon as I got home.  Was just too tired to do anything else.