Jenny, Come Lately

September 26, 2016

It says just how disruptive my current work schedule has been to my journal keeping (or for that matter, any other activity aside from sleeping or eating) that I’m forced to put in an entry whenever I can. And given the team’s current statistics, it’s not something that might change anytime soon, not unless we somehow pull up the average score past the eighties… which is not happening anytime soon.

And while I’m still doing somewhat well on the score-side, I’m constantly living in terror of my repeat calls score (which makes up a whopping 50% of our evaluation grade) going up any further. Ugh. And to think I missed the two callbacks during Friday’s shift, so I’m praying really really hard that those won’t bite me in the arse this week. 

On the positive side, my enrollment with our company’s education program was accepted, and so I’m going to start going to Japanese language class starting today, and every Monday until February. Okay, there’s going to be a 500-odd deduction to my salary every cutoff, but I think it’s worth it in this case, as I think it’s finally time to turn my hobby into actual fluency. Granted, it’s just Japanese 1, and that’s really entry-level stuff, and it’ll likely take me years at the rate of classes before I could be skilled enough to try for JPL3 certification, but at least it’s something that the company is willing to party pay for. 

That said, the fact that the class is on Mondays, and from six to nine at that, really throws a wrench into my rest schedules even more, as normally I’d still be asleep by that point. So I’m faced with a question as to what I to do after the classes end. Will I go straight to work, and catch up on sleep there? Or should I chance it to head back home, sleep until twelve-thirty, and then head to work?


Closing Off The Week, As Usual

September 23, 2016

It’s gotten a bit busy at work, though I did get a bit of a breather during yesterday’s shift, as I was given two stretches of forty-five minutes set aside for training… However since I already had finished the training material earlier, it meant I was able to just use the time to doze off and rest. A bit of a reprieve, if you will, which I think is needed especially since the calls seem to start piling up over the last two hours of the shift.

It was a bit cloudy when I got off work, but it didn’t get really dark until sometime after I got home. It rained eventually, but by that point I was already settling myself in for bed.

As for this weekend… It doesn’t look like my father’s going to come back home with my sister’s kid tomorrow, as I haven’t gotten a message from my sister about it, though I won’t be surprised if I arrive home tomorrow with them already waiting.


It Was A Bit Manic, Wasn’t It?

September 20, 2016

We were hammered during the Monday shift, for sure. It was pretty much queuing for the entire shift, and the only times I was able to get breathers from all the calls were during my break times. Sheesh. It was like we were missing fifty people, which wasn’t helped at all by the fact that there were two people absent in our own team.

That said, I wasn’t as tired when I got home after the shift ended. Indeed, I was only able to go to sleep at around five or so in the afternoon. That was late enough in the day for me to see the rains start, which says a lot about how I got distracted by random stuff in my computer again.

Oh, and we should be getting our salaries during today’s shift. That should be something to look forward too, for sure.


Restless Mondays

September 19, 2016

It was a rather mundane start to my week, I think. I had woken up early, but that was because I needed to swing by the bank, then pass by the supermarket to get a new bag of detergent.

I wasn’t able to sleep straight through past midnight, a I kept on waking up due to one thing or another. As a result, I’ve gotten far less sleep than I’d have liked, but that seems to be becoming a pattern, as far as my Mondays go.

On the plus side, I was able to bring the laundry into the house before evening. I was afraid that it might rain, which is always a concern, especially when the clothes in question were already dry.

Anyway, it’s a brand new work week, and the first one for the new cutoff, so obviously I want to start it properly.


Friday’s Usual

September 16, 2016

It’s the end of the week again, and it’s been a bit hectic, for sure. I even had to stay late during yesterday’s shift, just to go finish “scrubbing” all those repeat calls I had during the previous month… And there were a lot of them too.  Given how it was the cutoff too, everyone was a bit tense as well, but that’s kind of expected since we’re fairly keen on maintaining our good grades (for those who still had them), or do better (for those who got hit by the unfortunate mid or bottom box customer reviews).

As for myself, let’s just say that I want to end the week on a good note… And I hope I didn’t just jinx myself there with that. Tech support is rough.


It’s Always Those Last Ones

September 15, 2016

Yesterday’s shift was mostly okay, but because of the last call that came in it ended on a bit of a sour note. It was frustrating, that last one, doubly so because it was such a little thing, and yet I wasn’t able to convince the customer otherwise. It’s no wonder I came home feeling more tired than usual.

It’s the cutoff again, and close to the end of the week at that. I’ve got a fair bit of follow-ups lined up for this shift, so I better work on those when I get in. Ditto for the repeat call “scrubbing”, so I might extend my stay at the office just to complete that.


Backed Up, And I’m Not Surprised

September 13, 2016

There was a lot of calls during Monday’s shift, and I even I was a bit taken aback at the lack of discernible avail times during the workday… It’s nothing that we couldn’t handle, but even so it was still a rough start to the week. I guess I got too used to how the calls started to pile up during the end of the shift, rather than throughout it.

As for myself, I can’t say I was able to get a whole lot of sleep today, especially since my nephew parked himself in my room during the afternoon after I turned on the a/c. I’d rather not rely on coffee for today’s shift, but it’s looking like I’m going to have to.