October 19, 2016
The first day’s class wasn’t so bad, and as expected everyone in the team took advantage of it to relax. After all, it’s a day off the phones, and that’s always welcome. The lessons weren’t too bad either, as it’s really just an introduction to the phone services of our company, but supposedly it’s during today’s session that things are going to become… interesting.
That aside, it’s nice to have a schedule that’s almost like that of a normal person! Especially since the class ends at around three in the afternoon. Close enough to the usual rush hour, ahaha.
October 17, 2016
So it turns out that my father and my nephew are going to stay here at the house for the week. It’s not that much of a big deal, although I was forced to suddenly shell out not only money for my father to use for his stay here, but also to buy my nephew’s powdered milk formula, which had conveniently run out apparently this morning.
As for myself, I spent a good bit of the morning trying to finish the assignment given for my Japanese class. Once that was done, I finished watching what anime I could, then settled myself in for a mid-day snooze, in preparation for the class I had to attend later in the evening… And wouldn’t you know it? The class was suddenly cancelled. Hmm.
This meant that I had pretty much the rest of the evening again to rest, and prepare for tomorrow morning’s training. Which is an unforeseen but very welcome bonus. Now if I could only manage to go to sleep again…
Anime Watched: Flip-Flappers, Dragonball Super, Stella no Mahou.
October 16, 2016
It’s close to the start of a new week, and with it a temporary change in schedule. Y’see, there’s a new set of training lined up for us, so we’re going to come in at six in the morning this time around. It’ll last for a week, but you bet that the rest of the team will take advantage of it. Confusingly though, it still comes on a “Monday” shift… Which means that technically, the start of the new schedule is actually on Tuesday.
In any case, this means that I’ll have more time to sleep after my Japanese class tomorrow evening, though what it means for the BGC bus schedule is anyone’s guess.
As for this weekend, well suffice to say that there was a lot of rain to be had. Indeed, the reason why I didn’t put out the clothes to dry after the laundry was done (and indeed, left the pile in the basin after rinsing with water several times) was due to the sporadic rain throughout the day. And if it wasn’t raining, it was really dark and cloudy instead. Sheesh.
On the plus side though, we ordered pizza from Yellow Cab, for the first time in a very long while. That was nice, and very much appreciated.
Anime Watched: Dragonball Super, Flip-Flappers, WWW.Working!!, Izetta the Last Witch.
October 11, 2016
It was Thanksgiving Day in Canada yesterday, and while that didn’t stop the calls, it did make it so that we experienced avail times until pretty much the end of the shift. Heck, it’s the first time I’d ever seen our service level remain at green status, as on a normal day it would start dipping into red by around nine in the morning onward, as that’s the point where the queue starts to build up.
So yeah, it was a welcome surprise at the office for a change. We were able to relax, and even joke around until it was time to go home. That doesn’t happen a whole lot.
October 7, 2016
It was payday during yesterday’s shift, and I was one of those who took advantage of my first break to go to the closest BPI ATM and withdraw the money. True, it meant that I had some nine-thousand odd pesos on my person for the rest of the shift, but I was already experienced enough to not go and spend it all in one go.
And yes, once my shift was done for the day, I did take a short detail to drop off the money in my savings bank. Let me tell you, it’s nice to have savings again, and it’s probably at the point where I can start considering investing again, both in mutual funds as well as in my retirement plan. It’s at the point where the rain that we had during the afternoon didn’t bother me too much, though granted I was already at home already when the downpour started…
As for other stuff at work… It looks like I’ve passed the three-month evaluation, and will go on to start taking the next phase of training, which will tackle phone services, on the seventeenth. It makes me oddly relieved, but it’s still technically just the halfway point of getting regularized. So no, it does in no way lift the pressure off the team’s shoulders, but just adds even more scrutiny.
October 4, 2016
There was quite a bit of rain yesterday morning. Of course, by that point I was already answering calls, safely inside the confines of the work floor by that point, but everyone could still hear how strong the downpour was at times. We were at the top floor of Market Market, after all.
It’s the start of the team’s third month on the work floor, and while I’ve been doing well, I’d be lying to say that the rest of the team’s scores were great. There were a whole lot of red marks, that’s for sure, which obviously worries our team lead, especially since our third month evaluation’s coming up.
As for myself, I’m always on pins and needles, trying to make sure I don’t screw up royally on the calls.
Oh, and Monday’s Japanese class was cancelled, thankfully. I guess even the people at Berlitz realized that, after Sunday’s company party, many of their students might need the day to recover instead.
September 26, 2016
It says just how disruptive my current work schedule has been to my journal keeping (or for that matter, any other activity aside from sleeping or eating) that I’m forced to put in an entry whenever I can. And given the team’s current statistics, it’s not something that might change anytime soon, not unless we somehow pull up the average score past the eighties… which is not happening anytime soon.
And while I’m still doing somewhat well on the score-side, I’m constantly living in terror of my repeat calls score (which makes up a whopping 50% of our evaluation grade) going up any further. Ugh. And to think I missed the two callbacks during Friday’s shift, so I’m praying really really hard that those won’t bite me in the arse this week.
On the positive side, my enrollment with our company’s education program was accepted, and so I’m going to start going to Japanese language class starting today, and every Monday until February. Okay, there’s going to be a 500-odd deduction to my salary every cutoff, but I think it’s worth it in this case, as I think it’s finally time to turn my hobby into actual fluency. Granted, it’s just Japanese 1, and that’s really entry-level stuff, and it’ll likely take me years at the rate of classes before I could be skilled enough to try for JPL3 certification, but at least it’s something that the company is willing to party pay for.
That said, the fact that the class is on Mondays, and from six to nine at that, really throws a wrench into my rest schedules even more, as normally I’d still be asleep by that point. So I’m faced with a question as to what I to do after the classes end. Will I go straight to work, and catch up on sleep there? Or should I chance it to head back home, sleep until twelve-thirty, and then head to work?